What People Are Saying About Mr. Appliance of Muskoka

I got my washer repaired. The service is responsive, technician is knowledgeable and professional.

The whole experience with Mr Appliance was professional and as organized as it could possibly be. Excellent written and spoken comunication from all involved. Problem was diagnosed quickly. Definitely would recommend.

I believe that if you are going to write a bad review when companies mess up you should also write a good review when they deal with issues quickly and efficiently. I called Mr. Appliance for a dishwasher issue. They came several times and replaced parts which did not solve the problem. On the third try the technician contacted the manufacturer and found that it was a water temperature issue - so the parts replaced were not needed. This is the point where a lot of service companies wash their hands of the issue. Jason Francie (owner) reached out to me and took initiative. He refunded me for the cost of the unneeded parts that were installed. Such a pleasure to deal with an owner who takes responsibility, follows up to ensure an issue has been resolved. As a result i will only use Mr. Appliance for any future needs 5 stars to Jason.

Jonathan was amazing, figured out our issue with the dishwasher very quickly . Great customer service all around

Our technician, Matt, was proficient and helpful

Quick to respond Explained the issues Courteous

The technician determined the nature of the problem, and resolved it quickly. He arrived on time and returned when he said he would to fix the problem. I have no hesitation in recommending this company for appliance repair.

To repair my fridge, the service tech came twice, as the circulating fan had ice all around it and the fridge had to be defrosted before final diagnosis. Quick to set appointment, efficient, reliable visits, issue addressed and a modest bill! Thanks, Mr. Appliance!

Great service from Matt. Diagnosed issue with dishwasher and fixed it sameday!

Excellent service from Matt. Friendly and efficient. Highly recommend.

Had a great experience with fixing our washing machine. Chris explained things well, was quick and super friendly :) thanks again!

Very punctual and pleasant experience. The technician Matt explained everything and left the area super tidy afterwards

Jonathan was very knowledgeable and helpful and went the extra mile to provide good advice

I have not received better service anywhere; communication was open, easy and efficient, scheduling was accommodating to my needs and prompt, service technician was clean, friendly, knowledgeable and a great communicator (thank you Matt)! Professional, friendly service in all areas.

We have had Mr. Appliance and more specifically Andrew out to our house over a stove issue and then an installation. It doesn't get any better or more professional than Andrew. He knows his stuff, he's polite, and they are always on time and on budget. Don't even hesitate to put in a work request.

Excellent service and communication